Privacy Policy
At The Cutting Room Collective, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and protect your data when you use our online platform or services. We operate in compliance with applicable data protection laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where relevant, the European Union's General Data Protection Regulation (GDPR).
What Data We Collect
We may collect personal data that identifies you or relates to you as an individual. This includes:
- Contact Information: Such as your name, phone number, and email address.
- Service Information: Details about the services you book or receive, your preferences, appointment history, and notes about your hair or treatments.
- Payment Information: Details required to process payments for services (though actual payment processing may be handled by third-party providers).
- Website Usage Data: Information about how you interact with our site, such as IP address, browser type, pages viewed, and time spent on pages. This is often collected through cookies and similar technologies.
- Communication Data: Records of communications with us, such as inquiries or feedback.
How We Collect Your Data
We collect data through various means:
- Directly from You: When you book an appointment online or in person, fill out consultation forms, communicate with us, or sign up for services or newsletters.
- Automatically: As you navigate through our site, usage data may be collected automatically using cookies and similar technologies.
- From Third Parties: We may receive limited data from third-party service providers we use, such as online booking platforms or payment processors, strictly as required for their services.
How We Use Your Data
We use your personal data for the following purposes:
- Providing and Managing Services: To schedule and provide the hair salon services you request, manage appointments, and maintain service records.
- Communication: To communicate with you regarding your appointments, services, inquiries, and to send service-related updates.
- Improving Services: To understand how our services are used and to improve our offerings and your experience.
- Marketing: With your consent, to send you promotional materials about our services, special offers, or events. You can opt out of marketing communications at any time.
- Payment Processing: To process transactions for services rendered (often through secure third-party providers).
- Legal Obligations: To comply with legal and regulatory requirements.
Legal Basis for Processing
We process your personal data based on various legal grounds:
- Performance of a Contract: Processing necessary to provide the services you have requested or entered into an agreement with us for.
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose, such as marketing communications. You can withdraw your consent at any time.
- Legitimate Interests: Processing necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms. This may include improving our services, managing our business, or detecting fraud.
- Legal Obligation: Processing necessary to comply with laws and regulations that apply to us.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. However, no online transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing. Service history may be kept to provide continuity of care and preferences.
Sharing Your Data
We do not sell or rent your personal data to third parties. We may share your data with trusted third-party service providers who perform functions on our behalf, such as online booking systems, payment processors, or IT support. These third parties are contractually obligated to protect your data and use it only for the specific purposes for which it was provided.
We may also disclose your data if required by law, court order, or other government or law enforcement authority.
Your Privacy Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request the erasure of your personal data in certain circumstances.
- The right to request restriction of processing your data.
- The right to object to the processing of your data.
- The right to data portability (receiving your data in a structured, commonly used format).
- The right to withdraw consent at any time where processing is based on consent.
- The right to lodge a complaint with a relevant supervisory authority.
To exercise these rights, please contact us in writing using the address provided below. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to collect information about your browsing behaviour. This helps us analyse site traffic, improve our site, and provide a better user experience. You can manage your cookie preferences through your browser settings. More details on cookie usage may be available in a separate Cookie Policy.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated policy will be effective upon posting. We encourage you to review this policy periodically.
Contacting Us
If you have any questions about this privacy policy or our data practices, you may contact us in writing at:
The Cutting Room Collective
14 Manchester Lane,
Melbourne, Victoria, 3000,
Australia